From Classroom to Customer Success

Why I’m Applying to EdTech Roles Like Age of Learning

“The future belongs to neither the wizards nor the prophets alone, but to those who can learn from both.”— The Wizard and the Prophet, Charles C. Mann

Why I’m Writing This

I’m actively applying to education-focused Customer Success roles in edtech. Instead of quietly submitting resumes, I want to be clear about why these roles make sense and what I actually bring to the table.

What 15 Years of Teaching Really Means

Teaching isn’t soft work. It’s pressure-tested work.

Fifteen years in K–12 classrooms taught me how to:

• Onboard new users quickly and clearly

• Translate complex systems into usable workflows

• Build trust with skeptical, overloaded adults

• Drive adoption without authority or incentives

• Adjust in real time when things don’t work

That is Customer Success.

COVID Was the Proof Point

When everything broke, I didn’t freeze — I led.

During COVID remote learning, I:

• Built and maintained instructional websites to centralize tools and workflows

• Recorded onboarding and refresher training videos for educators and students

• Helped teachers translate platforms into real classroom practice

• Supported adoption under extreme time and emotional pressure

That experience reshaped how I think about edtech.

Why I Took the Risk to Earn a Master’s in IT

I didn’t have to do this. I chose to.

• Stepped away professionally and personally

• Earned a Master of Science in Information Technology

• Focused on systems, platforms, and digital operations

• Paired technical fluency with deep instructional experience

Humble Brag: Very few people bring both.

Why EdTech Customer Success Makes Sense

Great products fail without adoption.

Roles like Associate Customer Success Manager matter because:

• Educators are customers, not just users

• Clarity beats features

• Trust beats transactions

• Adoption beats activation metrics

About the Resume Below

This resume is intentionally impact-first and written directly towards this company called "Age Of Learning".

• No dates — those live on LinkedIn

• Focused on onboarding, adoption, and outcomes

• Designed to show how I think, not just where I’ve been

Kevin_Bonasera_Age_of_Learning.pdf

Download PDF • 4KB

Learn More or Reach Out

• 🔗 LinkedIn (full timeline & experience):https://www.linkedin.com/in/bonasera

• 🌐 Website:https://www.bonaseraconsulting.com

If you’re building edtech for real classrooms and real educators, I’d love to connect.

Closing Thought

Long before the classroom, I learned what responsibility feels like in remote places.

In Alaska and Belize, I served as a General Manager at world class resorts where weather, distance, and logistics shaped every decision. When conditions changed, preparation and calm mattered more than plans. People trusted you not because of a title, but because they believed you would guide them through uncertainty.

Those environments teach humility. You learn to read conditions carefully, respect complexity, and act with intention rather than force. Success comes from awareness, trust, and steady judgment.

Teaching reinforced the same truth. Different setting, same responsibility.

Customer success lives in that space. It is about preparation, trust, and leadership when circumstances change. That is the work I have been shaped by, and why this path feels right.